Terms of Service

These Terms of Service ("Terms") govern your access to and use of ProcessVault's platform, services, and website (collectively, the "Service"). By accessing or using the Service, you agree to be bound by these Terms.

1. Acceptance of Terms

By creating an account or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Service.

If you are using the Service on behalf of a company, organization, or other entity, you represent and warrant that you have the authority to bind that entity to these Terms, and "you" refers to both you individually and that entity.

2. Description of Service

ProcessVault provides a cloud-based platform for:

• Creating and managing standard operating procedures (SOPs)
• Recording and hosting training videos
• Assigning and tracking employee training
• Managing organizational knowledge and compliance
• Analytics and reporting on procedure usage and training completion

3. Account Registration

3.1 Account Creation

To use the Service, you must create an account by providing accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials.

3.2 Account Security

You are responsible for:

• Maintaining the security of your account and password
• All activities that occur under your account
• Notifying us immediately of any unauthorized access

3.3 Account Requirements

• You must be at least 16 years old to use the Service
• You must provide a valid email address
• You may not use the Service for any illegal purpose

4. Subscription and Payment

4.1 Pricing

The Service is offered through various subscription plans. Pricing details are available on our website and may be updated from time to time with reasonable notice.

4.2 Billing

• Subscriptions are billed in advance on a monthly or annual basis
• All fees are non-refundable except as expressly stated
• You authorize us to charge your payment method for all fees

4.3 Free Trials

We may offer free trials at our discretion. At the end of a trial period, your account will convert to a paid subscription unless you cancel before the trial ends.

4.4 Cancellation

• You may cancel your subscription at any time through your account settings
• Cancellation takes effect at the end of the current billing period
• You will retain access to the Service until the end of your paid period

5. User Content

5.1 Your Content

You retain all rights to the content you create, upload, or store on the Service ("User Content"). By using the Service, you grant us a limited license to store, process, and display your User Content solely to provide the Service.

5.2 Content Responsibility

You are solely responsible for your User Content and represent that:

• You own or have the necessary rights to use and share the content
• Your content does not violate any third party's intellectual property or privacy rights
• Your content does not contain illegal, harmful, or offensive material

5.3 Content Removal

We reserve the right to remove any User Content that violates these Terms or is otherwise objectionable, at our sole discretion.

6. Acceptable Use

You agree not to:

• Violate any applicable laws or regulations
• Infringe upon the rights of others
• Upload malicious code, viruses, or harmful content
• Attempt to gain unauthorized access to the Service or other accounts
• Use the Service to send spam or unsolicited communications
• Interfere with or disrupt the Service or servers
• Reverse engineer, decompile, or disassemble the Service
• Use the Service to compete with ProcessVault
• Resell or redistribute access to the Service without authorization

7. Intellectual Property

7.1 Our Property

The Service, including its design, features, code, and content (excluding User Content), is owned by ProcessVault and protected by intellectual property laws. You may not copy, modify, or create derivative works without our written consent.

7.2 Feedback

If you provide feedback, suggestions, or ideas about the Service, you grant us the right to use them without restriction or compensation.

8. Privacy

Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

9. Data Security and Backups

We implement reasonable security measures to protect your data. However:

• No system is completely secure, and we cannot guarantee absolute security
• You are responsible for maintaining your own backups of critical data
• We perform regular backups but are not liable for data loss

10. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted access. We may:

• Perform scheduled maintenance with advance notice when possible
• Make emergency changes to protect the Service
• Modify or discontinue features with reasonable notice

11. Third-Party Services

The Service may integrate with third-party services. Your use of such services is governed by their respective terms. We are not responsible for third-party services.

12. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• WE ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
• OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE MONTHS PRECEDING THE CLAIM
• WE ARE NOT LIABLE FOR LOSS OF DATA, PROFITS, OR BUSINESS OPPORTUNITIES

14. Indemnification

You agree to indemnify, defend, and hold harmless ProcessVault and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from your use of the Service or violation of these Terms.

15. Termination

15.1 By You

You may terminate your account at any time through your account settings or by contacting us.

15.2 By Us

We may suspend or terminate your account if:

• You violate these Terms
• Your payment is overdue
• Required by law
• We cease offering the Service

15.3 Effect of Termination

Upon termination:

• Your right to use the Service immediately ceases
• You may request export of your data within 30 days
• We may delete your data after a reasonable retention period

16. Dispute Resolution

Any disputes arising from these Terms shall be resolved through:

1. Good faith negotiation between the parties
2. Binding arbitration if negotiation fails

These Terms are governed by the laws of the jurisdiction where ProcessVault is incorporated, without regard to conflict of law principles.

17. Changes to Terms

We may modify these Terms at any time. We will provide notice of material changes by:

• Posting the updated Terms on our website
• Updating the "Last Updated" date
• Sending email notification for significant changes

Continued use of the Service after changes constitutes acceptance of the modified Terms.

18. General Provisions

• Entire Agreement: These Terms constitute the entire agreement between you and ProcessVault regarding the Service
• Severability: If any provision is found unenforceable, the remaining provisions remain in effect
• Waiver: Failure to enforce any right does not waive that right
• Assignment: You may not assign these Terms without our consent

19. Contact Information

For questions about these Terms, please contact us:

• Email: [email protected]
• Contact Form: www.processvault.com/contact